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Krishna Malik

Lead Product Manager @Flip

Krishna is a product guy who enjoys coffee, storytelling, and listening to customer feedback to build a meaningful product.

His experience includes being the first Product Manager of Bukalapak then Head of PMO, managing the execution of integrated, long-term, and impactful product & technical programs for millions of users, working directly towards the business vision, scenario design, technical planning, and support adoption.

Krishna has tailored a customized approach towards listening, measuring, and shaping user feedback into a product that is solving user’s problems

After several years in e-commerce, today he’s the Lead Product Manager at Flip, an Indonesian fintech to deliver fair financial transactions from anywhere to anyone.

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From customer feedback into product development

May 19, 2021
We always hear “customer obsessed” or “customer is king”. 
 
This is very true, but in the world where we hear thousands and millions of feedback, the struggling is to find the right one, to determine which one is valuable enough to be put in your product development
 
As we know, in this era of connected Customer Experience, today’s customers are highly connected and influence each other. From those voices, do we manage to craft the right product or are we wasting too much time and effort in finding the right one? 
 
Sharing simple tips and tricks to find meaningful customer feedback amongst millions of them. Therefore, Product Managers can understand tools and metrics being used to develop the best Customer Experience and bring a comprehensive customer experience in creating a complete “customers first” culture.